The Standardization Paradox: How To Balance Individual Claim Truth Against Hard, Unyielding Standards
Adjusting a claim is as much an art as a science. You cannot ignore the science—the hard evidence; the apparent truth; the policy, its endorsements and exclusions; the mitigating circumstances of the loss; etc.—but that will not always eliminate the gray areas. Adjusters are called adjusters because they adjust the loss to the claim, they adjust the policyholder’s expectations, they adjust themselves, they adjust…
The Documentarian: Documentation as a Discipline in Claim Management
I thought about that this morning and thought about the insurance adjusting axiom, “If you didn’t document it, it didn’t happen.” That is an overstatement for effect, of course. It may well have happened, but if you didn’t see the need to record the how, where, when, and what of it, it may as well not have happened, especially when your notes are pulled in a claim dispute or a deposition.
Double Exposure: Assessing Risk and Protecting People
Exposure means vulnerability. That is the connective tissue. Exposure to sun, cold, financial loss, catastrophe, or data misuse all share one thing: something valuable is left unprotected.
This is where insurance lives and why it exists: to mitigate the risk caused by exposure, and when it comes to weather, we are all exposed to one degree or the other, largely dictated by where we live.
The Deployables: How to Become an Indispensable Adjuster
You are in the fog of war. Emails are flying. Nerves are fraying. Spam is frying on the extended-stay stovetop. Mandatory calls disrupt your day. The written rules of engagement, which you have committed to memory, are rewritten on the fly. New day, new directive. Good luck!
Why do you think they call us adjusters? That’s what we do. We adjust. And then we adjust again.
It’s in my Blood! The Art and Science of Passion
“Basketball is in my blood. It is my obligation to try.” –NBA legend Hakeen Olajuwon “Rock ’n’ roll is in my blood.” –Chris Robertson, of the Black Stone Cherry “If […]
Why is Adjust U different? Seven 5-star reasons to choose Adjust U as your adjuster education partner
At Adjust U, e do not use our students to build our brand. We use our brand to build our students. That is why they say what they say about us. They didn’t spend money or time at Adjust U; they invested them. And we invested in them. That investment is ongoing. It does not end when class is dismissed.
Adjust U: where adjusters learn to scope like a pro
In 2023, Adjust U rolled out a new two-day class, Scope Like a Pro. The class is taught by Vice President and instructor extraordinaire Jonathan Rice…
Why should I attend the 2024 Mid-America Catastrophe Services Claims Conference?
Perhaps this question is on your mind, or maybe I just put it there. At any rate, I am glad you asked. The 2024 Mid-America Catastrophe Services Claim Conference As […]
How do I know if adjusting is right for me?
by Gene Strother, President of Adjust U Not long ago, I spoke to a class of claims-adjusting hopefuls. They were preparing to take the Texas All-Lines Adjuster Test that very […]
Let’s hear it for the Betio Bastards! Or, what can the catastrophe adjuster learn from military slogans?
by Gene Strother, President of Adjust U There are few for whom I have more respect than soldiers. Those men and women who choose to put themselves to the test […]