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Adjust U is committed to helping individuals and teams acquire, develop, and maintain the knowledge and skills needed to deliver excellent results in the insurance claim industry while delivering outstanding customer service. As experts in daily and catastrophe claims management, our commitment is backed by an unrivaled understanding of what it takes to deliver first-class training solutions. 

 We offer a range of training platforms, including in-person classroom, Learning Management Systems (LMS), live and on-demand webinars, hands-on field experience, regional sessions, in-house and virtual training courses specially created to meet the needs of adjusters and clients. Our state-of-the-art training facility in Grand Prairie, Texas is home to our Adjust U campus, as well as our training facilities at our Mobile, Alabama corporate office and our San Antonio Texas office located in Boerne, Texas. Our training facilities serve a variety of purposes, including:

Beginner, Intermediate, and Advanced estimating software training led by our Xactimate Trainers.
Field and desk adjuster training.
Continuing Education (CE) classes accredited by many states to include key states, such as Texas and Florida.
Carrier-specific orientations and carrier certification classes.
Best Practices course for office and field staff.
Hail and Flood Auto adjusting course.

Our Director of Training and Development, Jonathan Rice, is a Certified Level 3, Xactimate Affiliate Trainer. Jonathan is an active member of Xactware’s Certified and Affiliate Trainer program. His team provides training in our facilities and in regional classrooms across the country. They are also available for on-site and virtual training for our clients.

“Give me six hours to chop down a tree and I will spend the first four sharpening the ax.”

Our training facility in Grand Prairie, Texas is home to our Adjust U campus. In addition, we have training facilities in our Mobile, Alabama corporate office and our San Antonio Texas office.  Adjust U delivers training programs in Xactimate, Symbility, Audatex, CCC One, and Mitchell, as well as carrier training, certifications, and orientations.

Real-time, in-depth analysis of claim data is always an essential component in a claim’s life cycle. It plays an especially invaluable role following a major catastrophe, when claim managers have just a small window of time to make critical decisions that can have far-reaching consequences for their company’s long-term financial stability.

Adjusting 101 is here! We will run four classes in 2021

by Jonathan Rice, Director of Training & Development

Mid-America Catastrophe Services is one of the fastest growing independent adjusting firms. We have always been committed to the training and development of insurance professionals. With Jonathan Rice at the helm, we are set to provide the most comprehensive and effective training for the adjusters.

With more than 20 years as a trainer, Jonathan is recognized as one of the industry’s premier trainers.  He is a Certified Level 3, Xactimate Affiliate Trainer. You want to be the best? Learn from the best!

Adjusting 101 is an intensive three-week course designed for anyone who is interested in becoming an adjuster, as well as the for newly licensed or inexperienced adjuster who wants to hone their claim skills and be ready to excel for their next deployment. The Adjusting 101 course will consist of three sections:

(One week to be completed remotely by the adjuster)

A week of online learning through our LMS (Learning Management System). This segment will be completed remotely by the student. This is an Introduction to Adjusting and includes topics such as…

  •     Intro to Adjusting
        • Is adjusting right for you?
        • Organization & Documentation
        • Types of Adjusters
        • Compensation
  •    Types of Adjusters (Field/Desk/Staff, independent/Public/Flood)
  •     Intro to Estimating Software & Claim Management Systems
        • Xactimate
        • Symbility
        • CMS
        • Xactanalysis
  • CAT vs Daily Adjusting

Module II and III.(One week at Mobile or Dallas location) will consist of in-person Classroom training in either Mobile, Alabama or Dallas, Texas. Training will focus on specific Estimating software ( Xactimate, Symbility), Claim Management Systems (Xactanalysis, Claims Connect, File Trac, etc.), Residential Construction, Policy, and Adjuster Duties and Responsibilities. Student will write several mock claims and be assigned homework 4 of the 5 nights of the week you are doing MoYou will be taken out under supervision to perform a mock scope and then returnk to the classroom to write multiple types of estimates with your scoping notes. You will write a claim from start to finish. Your files will be reviewed and critiqued and you will be

For students who successfully pass Modules I thru III, the last module of Adjusting 101 is teaming you with a seasoned Mid-America Catastrophe Services adjuster to do ride-along claims. We will deploy you to the next major storm event and assign a mentor to you. You will ride and shadow this adjuster on the first handful of claims to get real word experience before receiving your own claims on the event.

Nowhere will you get a better education as a new adjuster! Classroom size is limited to 12 to allow for individualized instruction when necessary.

Email us for more information