The Standardization Paradox: How To Balance Individual Claim Truth Against Hard, Unyielding Standards
Adjusting a claim is as much an art as a science. You cannot ignore the science—the hard evidence; the apparent truth; the policy, its endorsements and exclusions; the mitigating circumstances of the loss; etc.—but that will not always eliminate the gray areas. Adjusters are called adjusters because they adjust the loss to the claim, they adjust the policyholder’s expectations, they adjust themselves, they adjust…
The Documentarian: Documentation as a Discipline in Claim Management
I thought about that this morning and thought about the insurance adjusting axiom, “If you didn’t document it, it didn’t happen.” That is an overstatement for effect, of course. It may well have happened, but if you didn’t see the need to record the how, where, when, and what of it, it may as well not have happened, especially when your notes are pulled in a claim dispute or a deposition.
What If There Is No Hurricane? Ten Ways to Weatherproof Your Adjuster Career
Tragedy is perspective specific. One person’s storm is another’s sustenance. I see plenty of worried faces these days. After a quiet 2025 season for U.S. landfall hurricanes, when some IA firms and related businesses were forced to close up shop, we are facing down El Niño in 2026.
Double Exposure: Assessing Risk and Protecting People
Exposure means vulnerability. That is the connective tissue. Exposure to sun, cold, financial loss, catastrophe, or data misuse all share one thing: something valuable is left unprotected.
This is where insurance lives and why it exists: to mitigate the risk caused by exposure, and when it comes to weather, we are all exposed to one degree or the other, largely dictated by where we live.
Seven Signs of Immaturity: How to Know if You Still Need to Grow Up
In this age of everyone knowing something about everything and everything about nothing–especially other people—we see a mad rush to judgment and a sharp division into extreme positions. Those who profit from clickbait and the derision and/or celebration of people and entities light the fire and fan the flame with endless persistence. The algorithm feeds the fevered frenzy and galvanizes the willing and unwitting masses.
Not All the Lost are Wandering: The Dangers of Inertia in Claims Handling
Since 1980, the United States has recorded hundreds of billion-dollar weather and climate disasters, with cumulative losses exceeding $2.9 trillion. In the 1980s, the country averaged fewer than five such events annually. Since 2020, that average has risen to more than twenty per year. In 2023 alone, there were 28.
THE CAT ADJUSTER’S CREDO
Adjust U exists to promote good habits and prepare claim adjusters to perform at the highest level. We teach good habits and best practices along with the technical elements of claims-handling.
Why is Adjust U different? Seven 5-star reasons to choose Adjust U as your adjuster education partner
At Adjust U, e do not use our students to build our brand. We use our brand to build our students. That is why they say what they say about us. They didn’t spend money or time at Adjust U; they invested them. And we invested in them. That investment is ongoing. It does not end when class is dismissed.
The Prospective Adjuster’s Checklist: 10 questions to answer before you commit to a career as an independent insurance claims adjuster
Who wants to be an independent insurance claims adjuster say yeah! So you want to become an independent insurance claims adjuster? But why? How do you determine whether claims adjusting […]
Why should I attend the 2024 Mid-America Catastrophe Services Claims Conference?
Perhaps this question is on your mind, or maybe I just put it there. At any rate, I am glad you asked. The 2024 Mid-America Catastrophe Services Claim Conference As […]