An Uneasy Rest: The Grind, The Glory, and the Next Storm
Every day, get up, tie your shoelaces, hit the ground running. Claim your place on that roster. Make your mark on that storm. Lend your knowledge and wisdom to that person who suffered loss. Put in motion something others can cling to in a storm, believe in while working a claim, and build on in their own careers — your legacy.
The Standardization Paradox: How To Balance Individual Claim Truth Against Hard, Unyielding Standards
Adjusting a claim is as much an art as a science. You cannot ignore the science—the hard evidence; the apparent truth; the policy, its endorsements and exclusions; the mitigating circumstances of the loss; etc.—but that will not always eliminate the gray areas. Adjusters are called adjusters because they adjust the loss to the claim, they adjust the policyholder’s expectations, they adjust themselves, they adjust…
The Documentarian: Documentation as a Discipline in Claim Management
I thought about that this morning and thought about the insurance adjusting axiom, “If you didn’t document it, it didn’t happen.” That is an overstatement for effect, of course. It may well have happened, but if you didn’t see the need to record the how, where, when, and what of it, it may as well not have happened, especially when your notes are pulled in a claim dispute or a deposition.
What If There Is No Hurricane? Ten Ways to Weatherproof Your Adjuster Career
Tragedy is perspective specific. One person’s storm is another’s sustenance. I see plenty of worried faces these days. After a quiet 2025 season for U.S. landfall hurricanes, when some IA firms and related businesses were forced to close up shop, we are facing down El Niño in 2026.
I got lucky as a claims adjuster—and in life —and you can too!
I made a friend while away from home, working as a catastrophe adjuster on a hurricane for an extended period. We were weeks into our friendship when my wife came […]
Seven Secrets Success Tries To Keep To Itself
LinkedIn is replete with secrets to success, because who doesn’t want the key fob to open the doors to success? The trouble comes when we cannot even agree on what […]
Success Defined: It Isn’t What You Think It Is. Or Is It?
I overheard a conversation this morning. I do not know the subject or point of it. I only know that I heard this one sentence and it sent me tumbling […]
The Prospective Adjuster’s Checklist: 10 questions to answer before you commit to a career as an independent insurance claims adjuster
Who wants to be an independent insurance claims adjuster say yeah! So you want to become an independent insurance claims adjuster? But why? How do you determine whether claims adjusting […]
Adjust U: where adjusters learn to scope like a pro
In 2023, Adjust U rolled out a new two-day class, Scope Like a Pro. The class is taught by Vice President and instructor extraordinaire Jonathan Rice…
How do I become an excellent insurance claims adjuster?
Habits, whether good or bad, are hard to break. Entire industries are built on the desire and inability to kick old habits. What about good habits and their relationship to success? Read more…